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JohnJasper Care is a family-founded health and social care provider based in Newcastle upon Tyne, established in 2017 by Lee and Lucy. Starting with no staff or clients, the company has grown into a respected organisation known for its commitment to compassionate, person-centred care.

JohnJasper Care offers a range of services, including:

  • Home care and personal care for adults and children

  • Supported living for individuals with complex needs

  • CQC-regulated services with a focus on safety, dignity, and independence

The organisation is rooted in values of compassion, integrity, and respect, fostering a supportive environment for both clients and staff. They actively invest in training and mentorship, enabling their team to thrive and deliver high-quality care.

JohnJasper Care is regulated by the Care Quality Commission (CQC) and has received a “Good” rating across all key areas, reflecting their dedication to providing effective and responsive care services .

Some kind words…

“I want to express my deepest gratitude for the incredible support I've received since joining the company. As I celebrate my second anniversary with JohnJasper Care, I reflect on how much Iā€™ve grownā€”both personally and professionally. The past two years have been a transformative journey.

Thanks to the guidance and encouragement Iā€™ve received, Iā€™m now close to completing my diploma in social care and am eager to continue developing through future opportunities in leadership and management training.

I am especially grateful for the chance to work in a role that not only allows me to use and enhance my skills, but also provides for my family and helps me build a stable future. Itā€™s a privilege I do not take for granted.

I still remember my first night shiftā€”one of the most challenging Iā€™ve ever experienced. I wasnā€™t sure Iā€™d return after that, but with support from our leadership, I stayed the course. That resilience, and the trust placed in me, have made all the difference.

Iā€™m committed to continuing my service with dedication and hope that, in time, Iā€™ll contribute even more to the mission and vision of this remarkable organisation.ā€*

ā€” A Team Member at JohnJasper Care”

A Team Member at JohnJasper Care

Why we’re different

At JohnJasper Care, what sets us apart is our unwavering commitment to peopleā€”both those we care for and those we work alongside. With over 17 years of experience, we are proud to remain a family-founded, values-led organisation rooted in compassion, integrity, and respect. Our journey has been shaped by genuine relationships, professional expertise, and a deep understanding of the needs of our community. We actively listen and continuously learn, ensuring our care evolves to meet every individualā€™s unique journey.

Alongside this, we embrace cutting-edge technology to complement our carers and strengthen the support we provide. By using AI in thoughtful, responsible ways, we help our teams work more efficiently, stay better informed, and focus more of their time where it matters mostā€”delivering truly person-centred care.

We also use GP Connect, enabling secure access to essential GP-held information (where appropriate) so we can support safer, more joined-up care and help ensure key details are available when theyā€™re needed most. In addition, our digital care management platform, PASS Genius, helps us plan, record, and monitor care in real timeā€”supporting consistency, transparency, and high standards across every visit. Together, these tools strengthen communication, improve oversight, and enhance outcomes, while keeping the human connection at the heart of everything we do.

Our culture is one of support, empowerment, and inclusionā€”enabling our colleagues to thrive through education, mentorship, and meaningful employment. By fostering confidence and skills among our team, weā€™re not only improving lives but creating lasting change for the vulnerable individuals and families who trust us. At JohnJasper, weā€™re more than a care providerā€”weā€™re a community making a difference, one life at a time.

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